Fully Managed Property from the 1 June 2019
Set up fee - £420 inc VAT (£350 + VAT)
Management fee - 15% inc VAT (12.5% + VAT)
Final tenancy fee - £420 inc VAT (£350 + VAT)
We are a member of Propertymark, which is a client money protection scheme
Arbon House, 6 Tournament CourtEdgehill Drive, Warwick CV34 6LG
T: 01926 496 800
We are a member of the Property Ombudsman Scheme, which is a redress scheme
The Property Ombudsman Limited
Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
T: 01722 335458
We are a member of The Tenancy Deposit Scheme, which is a deposit protection scheme
Unit 1, The Progression Centre, 42 Mark Road, Hemel Hempstead, Herts HP2 7DW
T: 0300 037 1000
MINERVA PROPERTY MANAGEMENT
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
The Property Ombudsman
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.