Before the tenancy starts payable to Minerva Properties Ltd
Holding deposit: 1 week's rent
Deposit: 5 week's rent
Rent: 1 month in advance
Business lets payable to Minerva Properties Ltd
Fees for administration, inventory, Tenancy Agreement and referencing: £250 + VAT
During the tenancy payable to Minerva Properties Ltd
Payment of up to £50 if you want to change the tenancy agreement
Payment of the costs incurred for the loss of keys/security devices, including replacement keys/security devices and locks and locksmith's costs
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
Payment of an additional £20 per month will be due where the landlord has agreed for cats and/or dogs to reside at the property
(other pets at the discretion of the landlord)
We are a member of Propertymark, which is a client money protection scheme
Arbon House, 6 Tournament CourtEdgehill Drive, Warwick CV34 6LG
T: 01926 496 800
We are a member of the Property Ombudsman Scheme, which is a redress scheme
The Property Ombudsman Limited
Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
T: 01722 335458
We are a member of The Tenancy Deposit Scheme, which is a deposit protection scheme
West Wing, First Floor, Maylands Buildings, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG
T: 0300 037 1000
MINERVA PROPERTY MANAGEMENT
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
The Property Ombudsman
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Office hours are: Monday to Friday 9.00am- 5.30pm
Emergency numbers out-of-hours
MBJ PLUMBING & HEATING 07777 670507 Plumber
WIRING SOLUTIONS 07792 726180 Electrician
These are for emergencies only - please be respectful of self-distancing requirements if a contractor needs to attend during this period